Refunds

We apologize if our products did not meet your expectations. We are always keen to help with any issues you have. From product care to sizing guides, we’ll do our best to resolve any issues you may have.

If you have any questions, please feel free to contact us and we will try to solve the problem.

You’ll find all the return details below (we know it’s boring), but we recommend you read them before contacting to make sure you’re clear about our policies. The policy is guided by UK law, so be sure to pay attention to the timetable, refund rights for shipping and return fees, and which items are eligible.

If you have any questions, our team will be happy to help clarify the policies below.

1. Before returning the item, you must email us first.
2. You can return most new, undamaged items sold and offered by dunedirect-uk.com and all our other online stores within 30 days of delivery for a full refund.
3. For hygiene reasons, some items cannot be returned.
4. If you are returning a product, you will need to provide us with your full name, address, order number, reason for the return and state that this is a return package.
5. Refunds will be made within 7 days of receipt of the item in the form of payment originally used for the purchase.
6. Refunds will cover the cost of the goods and shipping will not be refunded unless the return is due to our error (such as damaged goods or incorrect items received)
If applicable, original shipping will be shipped at the lowest price. (For example, merchandise orders with express shipping will be refunded at standard shipping)
7. Return shipping refund:
If the return is due to our error (you received an incorrect or defective item, etc.), we will be responsible for the return cost. If the return is not our fault, you are obligated to pay for the return shipping.

Contact details
Tel: 13675007693
Email: [email protected]
Address: 3rd Floor, Plant No. 57-2, Tianfu Village, Luozhou Town, Cangshan District, Fuzhou City, Fujian Province
+44 131 608 0097
7 High St, Edinburgh EH1 1SR United Kingdom